Subprocessors
Bucket uses third party subprocessors, such as cloud computing providers and customer support software, to provide our services. We enter into GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.
Subprocessors are split into two groups:
Subprocessors used for data about you (our customer), which Bucket in GDPR terminology is the controller of.
Subprocessors used for data about your own customers/users, which Bucket in GDPR terminology is the processor of, and you are the controller of.
Our customers' data #
Bucket is the controller of data about you (our customer). This does not include data about your customers/users.
Google. Account authentication. USA.
Heroku. Server hosting. All servers are located in US East region. USA.
Heroku Postgres. Database hosting. All databases are located in US East region. USA.
Datadog. Performance monitoring. All data is wiped after 15 days. USA.
Stripe. Payment processing and management. USA.
Intercom. Customer support, onboarding and segmentation. USA.
Segment. We send data through Segment to Intercom and Bucket. USA.
Slack. Internal and external communication. USA.
Our customers' users' data #
We are a processor of data about your users/customers. We do not share or sell this data with any other providers. We only store it in our data center hosted with Google Cloud Platform.
Confluent. Queing (Kafka). All servers are located in US East region. USA.
Altinity. Database (ClickHouse) hosting. All servers are located in US East region. USA.
