Adding frequency-based strategy capabilities to the STARS configuration

We’ve just made the STARS configuration more customizable by adding frequency-based strategy capabilities. This lets you factor in the frequency of interactions for the Adopted criteria.

But wait, what is a frequency-based strategy?

It’s where you track feature usage frequency, not event count. Let’s say you deploy a new feature. You see that a company has logged 30 events with the feature over the past four weeks. They would be considered Adopted. However, if you look closer, those 30 events all took place on a single day. Then, the feature was never used again. In reality, they didn’t adopt the feature.

A frequency-based approach requires consistent interaction with a feature over a certain time period. For example, a company would need to use a feature on 10 separate days within a 4-week period to be considered as Adopted. This allows you to get real insights into feature adoption rates.

With the previous count-based strategy, companies were deemed Adopted once they had interacted with a feature a certain number of times (e.g. 5 times). Companies could reach this threshold when several company users each interacted with the feature a few times - without any of them truly adopting it. Before this change, the solution was to bump up the event count threshold.

With the new frequency-based strategy, you can define how many days (say 5) in a given period (say 4 weeks) the company needs to have interacted with the feature for them to be counted as Adopted.

Once Adopted, if the company stops fulfilling the criteria during your set period parameters (using our previous example, the past 4 weeks), they will be deemed as Churned from the feature.

Here’s an example:

The frequency-based strategy is now the default on new features while all existing features have been automatically migrated. 

Happy shipping!