Audit features for better roadmap planning

Instead of wondering “Is 80% adoption good?” or trying to come up with the right goal threshold, simply chart out and compare your key features to spot any outliers. So you can detect feature fires to put out – and feature successes to double down on.

Use trendlines to visually track feature releases across multiple dimensions, like adoption, frequency, retention or satisfaction. Or apply a subsegment and use the audit matrix to spot trends across different customer cohorts and track how they adopt features over time.

Configure the audit matrix to identify trends at every STARS step and across multiple dimensions, from adoption rate to satisfaction score and frequency of use.

By selecting one or multiple of your customer segments, you can further focus on customers from specific pricing plans or regions.

How is the new feature performing? Are customers in the US adopting the feature? How satisfied are my Japanese customers on the business pricing plan?

‍Subsegmentation adds another layer to your feature audit and enables you to understand feature engagement for specific company segments, for example customers from a specific pricing plan or from a specific place in the world.